Not Perfect But I Got The Car I Wanted
4 out of 5 - by Sarah B. on Feb 06, 2020
I really appreciate that Sam and the team at Carr Subaru helped me get the exact car I wanted and made the effort to find it in the color I wanted and had it brought it in from another dealership. Getting a new car is a big deal and a long term investment for me and so getting the right color was a pretty important part of the deal. Sam was knowledgeable and really took the time to make sure I understood all the new features of my 2020 Forester...a pretty big change from my 1990 Legacy. I also really appreciated Becky's guidance in determining our loan and warranty terms.
I'm not giving a five star review because overall it just felt like we ended up spending way too much time at the dealership. I totally understand that some of that was unavoidable since I had a car brought in from outside their lot but we were supposed to be getting a "VIP experience" and frankly it didn't really feel very organized or streamlined, especially considering I came in knowing exactly what car I wanted. My husband applied for the VIP program code through his employer a week before we ended up at the dealership for a test drive. A week later, he got an email from someone at Carr claiming to handle all the VIP Program clients. This was the day AFTER we had finally stopped by the dealership and had already been convinced to just stay and sign the paperwork (despite the fact that the VIP program is supposed to be "pressure-free.") Getting the email from the Carr VIP rep a full week after we had applied for the code and a day after we had already bought a car seemed disorganized at best and made us feel kind of cheated. My husband works a very early shift and so spending two late evenings going over more and more paperwork was draining. I thought we would finally be able to go home with our car and then suddenly I was told I needed to talk to the insurance person. This was the second time I had been at the dealership that day and I don't understand why I wasn't invited to speak to this person the first time I was there. It was just not a VIP experience like my husband's employer had led us to believe. It was also pretty frustrating to me that when my salesperson wasn't available to take my phone call, that somehow there were zero managers available who could answer my questions.
At the end of the day, I love my car and I got exactly what I came in for. I look forward to driving this car for years to come.